This Privacy Policy explains how Leading Edge Gutters (“we,” “us,” or “our”), a home exterior contractor based in Traverse City, Michigan, handles personal information collected through this website, by phone, and by text message.
Information we collect
Information you give us
When you request an estimate or contact us, we collect the details you choose to share, which may include:
- Your name, phone number, and email address
- Your ZIP code, town, and property address
- A description of the work you need, and any photos you send us
- Your preferred way for us to contact you
Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, pages requested, and the date and time of your visit. This is used to keep the site secure and working. We do not use advertising cookies or cross-site tracking on this website.
How we use your information
- To respond to your inquiry and schedule your free estimate
- To prepare quotes, contracts, invoices, and warranty records
- To communicate with you about your project, including by call, text, or email
- To keep our website secure and prevent spam or abuse
- To meet legal, tax, and insurance obligations
We will not add you to a marketing list or send you promotional texts without your permission.
How we share your information
We do not sell or rent your personal information. We share it only with:
- Service providers who help us operate, such as our website host (Vercel) and our email delivery provider, which process data on our behalf and only for that purpose.
- Suppliers and manufacturers, only as needed to order materials or register a product warranty for your home.
- Authorities, when required by law, such as for permits or in response to a valid legal request.
Text messages
If you text us or ask us to text you, we will use your number only to communicate about your estimate or project. Message and data rates may apply. Reply STOP at any time and we will stop texting you.
How long we keep information
We keep estimate requests that don’t become projects for up to two years. For completed projects, we keep job and warranty records for as long as the warranty is in effect and as required for tax and business records.
How we protect information
Our website is served over encrypted HTTPS connections, and access to customer information is limited to the people who need it to do the work. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect what you share with us.
Your choices and rights
You can ask us at any time to:
- Tell you what personal information we have about you
- Correct information that is wrong
- Delete your information, unless we need to keep it for a legal, warranty, or tax reason
- Stop contacting you
To make a request, call or text us at (231) 715-1838. We will respond within 30 days.
Children’s privacy
This website is intended for adults. We do not knowingly collect information from children under 13.
Links to other websites
Our site links to outside services such as Google and Instagram. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
If we change this policy, we will update the date at the top of this page. Significant changes will be noted on this page.
Contact us
Leading Edge Gutters
Traverse City, Michigan
Phone: (231) 715-1838